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Do's & Dont's When You Enter A Customers Home |
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To do your job, you must enter residents' homes. Keep in mind that you are an ambassador for the company. Everything you say and do is important - and can make a big difference in what a resident thinks of our company. Here are some dos and don'ts to help you make your service calls run smoothly and successfully.
DO address all residents as "Mr." or "Ms.". Some residents may not understand why, for example, you call residents you know by their first names and residents you don't know by "Mr." or Mrs." and their last names.
DO identify yourself when you arrive for work at an apartment. Be punctual if a definite appointment was made.
DO inform the resident about what you will have to do and approximately how long you think it will take.
DO discuss setting up the necessary work space and protecting furniture, floors, carpets, and walls with the resident.
DON'T leave in the middle of the job to do other work or take breaks. If you must leave to get help or additional tools, tell the resident.
DON'T offer opinions about your job, the management, the apartment community, other residents or staff. Limit conversation to the work you are doing.
DO replace furniture if moved.
DON'T leave your walkie-talkie on high volume. The noise is disturbing and residents may overhear conversations between you and the office.
DO bring your own supplies and materials needed for clean up. DON'T ask residents for supplies, refreshments or anything else. DON'T leave behind tools, supplies, etc.
DON'T leave handprints on the walls or dirt anywhere. DON'T use the resident's sink to wash up.
DON'T use the resident's bathroom.
DON'T smoke, drink or eat in the resident's apartment.
DON'T accept tips or other compensation for your services. Just thank the resident and explain that it's against the rules.
DO leave a copy of the work ticket in the apartment explaining the status of the work for residents who were not home when you arrived.
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© Creasent Moon Studios 1999
